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Request for Replacement
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First Name
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Last Name
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What is your email address? (We will communicate with you using this email.)
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Phone Number
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What is your Order Number?
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What is the item number (SKU or model number) of each item you need replaced?
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Separate multiple items with commas.
How many of each item do you need?
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For multiple items, list the quantity for each, e.g. 2, 1.
What shipping address should the replacement be sent to?
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What is the Reason for the Replacement?
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I Ordered the Incorrect Item
I Was Sent the Wrong Item
My Item Arrived Damaged or Defective
Other Reason
What would you like to do with this item?
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I would like to get a replacement item or replacement part for the item
I no longer want/need this item and would like a refund
I am open to keeping the item in exchange for a partial refund (Customer Service will reach out to discuss further)
Do You Have the Original Packaging?
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Do You Have the Original Packaging?
No
Do You Have the Original Packaging?
Yes
Has the Item Ever Been Installed?
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Has the Item Ever Been Installed?
No
Has the Item Ever Been Installed?
Yes
Please describe the issue in detail. Include the part you need replaced, what isn't working and any troubleshooting you've tried, or exactly what was missing from your order.
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Please attach clear photos showing the issue, the full item, and the product/box label when available. Photos may be required before we can process your request.
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