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Request for New Return or Replacement
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First Name
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Last Name
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What is your email address? (We will communicate with you using this email.)
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Phone Number
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What is your Order Number?
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What Items are You looking to Return or Replace, and how many of them?
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What is the Reason for the Replacement or Return?
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I Ordered the Incorrect Item
I Was Sent the Wrong Item
My Item Arrived Damaged or Defective
Other Reason
What would you like to do with this item?
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I would like to get a replacement item or replacement part for the item
I no longer want/need this item and would like a refund
I am open to keeping the item in exchange for a partial refund (Customer Service will reach out to discuss further)
Do You Have the Original Packaging?
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Do You Have the Original Packaging?
No
Do You Have the Original Packaging?
Yes
Has the Item Ever Been Installed?
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Has the Item Ever Been Installed?
No
Has the Item Ever Been Installed?
Yes
Please explain any details of this request, including what is wrong with the item, anything you've done so far to try and make up for the issue, and anything else you may want our team to know
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Returns and replacements often require photos; please attach a photo, if applicable.
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